Frequently Asked Questions

The Universal Things is a complete B2B marketplace connecting buyers with verified suppliers, manufacturers, and service providers across industries—one solution for all your business needs.

Any registered business or professional team—buyers sourcing products/services and suppliers offering goods or services. Individual consumer use isn’t supported.

Click Sign Up, enter your work email, verify it, and complete your company profile with basic information and documents (if applicable).

Yes. You can browse, create a profile, and post limited RFQs on the free tier. Paid plans unlock advanced features like bulk RFQs, analytics, and priority verification.

We review company registration, ownership, compliance documents, and risk signals. Verified profiles display a badge and can access additional marketplace features.

Most reviews complete within 2–5 business days after you submit all required documents. Complex cases can take longer if we need clarifications.

Typically: business registration, tax certificates, identity documents for authorized signatories, and product certifications where applicable.

Yes. We partner with verification providers to run KYB/KYC, PEP/sanctions lists, and adverse media checks where required by law.

From your dashboard, choose Create Listing, add detailed specs, certifications, pricing model, MOQs, and lead times. Attach clear images and datasheets for better conversion.

An RFQ (Request for Quote) lets buyers post their requirements. Suppliers can respond with quotes and lead times, and buyers can shortlist and award requests.

Our models use your RFQ specs and marketplace signals to suggest high-probability supplier matches. You always control outreach and can refine filters.

Yes. Use visibility controls to share with verified suppliers, specific regions, or a private shortlist.

You can use integrated payment options (where available) or arrange payments directly with the supplier. Escrow is offered in select regions and categories.

Use secure in-platform messaging to share files and negotiate terms. For transparency and dispute resolution, keep key decisions inside the thread.

Open a case from the order or thread. Provide evidence such as POs, invoices, shipping docs, and chat history. Our team reviews and mediates based on policy.

Yes. After a transaction, buyers can rate suppliers and leave feedback that’s visible to other buyers once verified.

Major credit/debit cards are supported globally. Bank transfer/wire is available for annual plans in select countries.

Head to Settings → Billing to view payment history and download invoices with tax details.

Marketplace fees vary by category and region. You’ll see any applicable fees before confirming a transaction.

Yes. You can switch plans at any time. Cancellations apply at the next renewal unless required by law.

We use encryption in transit, access controls, monitoring, and regular audits. Enable 2FA for your account for additional protection.

No. We don’t sell personal information. Data is processed as described in our Privacy Policy.

Request a data export or deletion from Settings or email support; we’ll guide you through verification and timelines.

You can find it at /privacy, including details on cookies, legal bases, and your rights.

You can integrate preferred logistics partners or use recommended providers at checkout (where supported).

Incoterms and destination country rules apply. Clarify tax/duty responsibilities in your PO and ensure compliance documentation is accurate.

Certain categories require additional licenses or are prohibited. Review our Acceptable Use and category rules before listing or buying.

Email support@yourdomain.com, call +1 (555) 555-5555, or start a live chat in the app during support hours.

We target a first response within one business day for standard tickets. Priority and enterprise plans have faster SLAs.

Yes. We have guided onboarding, templates, and training sessions for teams on paid plans.